Refund and return Policy
Thank you for choosing Pingpen! We strive to deliver high-quality digital products and services, including web designs, websites, and YouTube thumbnails. Please read our refund and return policy carefully to understand your rights and responsibilities.
1. Refund Policy
Since we provide digital products and services, all sales are final once the work has been delivered. However, we offer the following refund options:
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Before Work Begins:
If you change your mind or no longer require our services before we start working on your project, you are eligible for a full refund. Simply contact us via phone or email, and we will process your refund within 14days . -
After Work Begins:
Once work has commenced, refunds are not applicable as we allocate time, resources, and effort to your project. However, if you are dissatisfied with the progress or quality of work, please contact us immediately. We will work with you to resolve the issue and ensure your satisfaction. -
After Delivery:
Since our products are digital and delivered electronically, we do not offer refunds or returns after delivery. Please review the deliverables carefully and request revisions (if applicable) as per our terms of use.
2. No Return Policy
As our products and services are digital in nature, returns are not applicable. Once the final deliverables are provided, they cannot be returned or exchanged.
3. How to Request a Refund
To request a refund (if eligible), please:
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Contact us via phone at 7001124396 or email at businessoikantik@gmail.com.
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Provide your order details (e.g., order number, project name, transaction id).
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Explain the reason for your refund request.
We will review your request and process the refund within 7days if it meets our refund policy criteria.
4. Customization Disclaimer
5. Restricted Access During Development
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While your project is under development, do not log in, edit, or modify the website/design on your own. Unauthorized changes may disrupt the workflow, cause errors, or delay delivery.
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Full access and editing rights will be provided only after final delivery and approval.
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If urgent adjustments are needed, contact us directly to coordinate changes safely.
6. Project Access & Refund Terms
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Restricted Access:
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Do not log in, edit, or modify the website/design during development. Unauthorized changes may disrupt workflows, cause errors, or delay delivery.
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No Refunds During Work:
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Once the project has commenced, no refunds will be issued unless explicitly agreed in writing. Unauthorized access or edits void refund eligibility.
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Post-Delivery Control:
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Full access and editing rights will be granted only after final delivery and approval.
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Urgent Changes:
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Contact us directly for adjustments during development. We’ll implement changes safely to avoid conflicts.
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Note: By proceeding, you agree that unauthorized access or interference during development forfeits refund rights.
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Refund Process
Refund me
Need a refund? Fill out this form, and we’ll process your request quickly.