Frequently Asked Questions
What services does Pingpen offer?
We specialize in custom designs, including YouTube thumbnails, personal branding, e-commerce websites, company websites, and app UI/UX design.
How do I place an order?
Visit our website, select your desired service, fill out the project brief, and proceed to checkout.
What is the pricing structure?
Pricing varies based on project complexity. Custom quotes are provided after reviewing your requirements.
Do you offer revisions?
Yes! We include Rs.100 free revisions (e.g., 2–3) per project. Additional revisions may incur a fee.
How long does a project take?
Turnaround time depends on the scope. Simple designs take 3–5 days; complex projects may require 1–2 weeks.
Can I request rush delivery?
Yes, urgent orders are available for an additional fee. Contact us before placing your order.
What file formats do you deliver?
We provide high-resolution files in formats like PNG, JPEG, PDF, and source files (e.g., PSD, AI) upon request.
Do I own the rights to the final design?
Yes! Once payment is complete, full ownership rights are transferred to you. Via Mail or Whatsapp
What if I’m unsatisfied with the design?
We’ll work closely with you to refine it during the revision phase. Refunds are evaluated case-by-case.
How do I contact customer support?
Email us at businessoikantik@gmail.com or use the live chat feature on our website.
Do you work with international clients?
No! We serve clients from India and accept payments in Rupees.
What payment methods do you accept?
We accept credit/debit cards, Upi, and bank transfers.
Can I see your portfolio before hiring?
Yes! Visit our website’s “Hire” section to view past projects.
Do you design logos or branding packages?
Yes, we offer full branding packages, including logos, colour schemes, and typography.
Are your designs mobile-friendly?
All websites and app UI/UX designs are optimized for mobile and desktop responsiveness.
How do you ensure confidentiality?
We sign NDAs upon request and never share your project details or designs with third parties.
Do you provide maintenance for websites?
Yes, we offer monthly maintenance packages for updates, security checks, and technical support.
Can I use your designs for commercial purposes?
Yes, all deliverables are licensed for personal and commercial use once ownership is transferred.
What if I need changes after project completion?
Post-completion changes are treated as new requests and billed accordingly.
How do you handle app UI/UX prototyping?
We create interactive prototypes using tools like Figma or Adobe XD and iterate based on your feedback.
What makes a great YouTube thumbnail?
A great thumbnail is visually striking, uses bold text, and aligns with your brand’s style to grab viewers’ attention.
Do you provide custom YouTube thumbnail templates?
Yes, we create reusable templates for consistent branding across your videos.
Can you design thumbnails for specific niches (e.g., gaming, education)?
Absolutely! We tailor designs to suit your niche and target audience.
What dimensions do you use for YouTube thumbnails?
We design thumbnails at 1280x720 pixels, the recommended size for YouTube.
How many thumbnail concepts do you provide?
We typically provide 2–3 initial concepts for you to choose from.
What’s included in a personal website package?
Our packages include custom design, responsive development, and basic SEO optimization.
Can I integrate a blog into my personal website?
Yes, we can add a blog section with easy-to-use content management tools.
Do you offer hosting services?
We don’t provide hosting but can recommend reliable hosting providers.
How do you ensure my website reflects my personality?
We work closely with you to incorporate your style, preferences, and branding into the design.
Can I update my website myself after it’s built?
Yes, we use platforms like WordPress or Elementor pro for easy client-side updates.
Which e-commerce platforms do you work with?
We specialize in Shopify, WooCommerce, and custom-built solutions.
Can you integrate payment gateways?
Yes, we integrate popular gateways like PayPal, Stripe, Payu, and Razorpay. Also we use Upi .
Do you optimize e-commerce sites for mobile users?
Absolutely! All our e-commerce designs are mobile-friendly and responsive.
Can you add product filters and search functionality?
Yes, we include advanced features like filters, search bars, and sorting options.
How to Change my Photo from Admin Dashboard?
We integrate tools to help you manage inventory, orders, and shipping.
What tools do you use for app UI/UX design?
We use Figma, and Procreate for prototyping and design.
Do you create interactive prototypes?
Yes, we provide clickable prototypes to test user flows and functionality.
Can you design for both iOS and Android?
Yes, we create platform-specific designs following iOS and Android guidelines. SDK depends on your needs like react or flutter.
How do you ensure user-friendly designs?
We focus on intuitive navigation, accessibility, and user testing to enhance usability.
Do you collaborate with developers for app implementation?
Yes, we work closely with developers to ensure seamless design-to-development transitions.